1. Who We Are
Bex Unfiltered operates from Dubai, United Arab Emirates. We provide online educational courses, coaching programmes, and community memberships focused on women's health, perimenopause, nutrition, and fitness.
Contact: bex@bexunfiltered.com · Dubai, UAE
We are the data controller for personal information collected through this website and our associated products.
2. What Data We Collect
We collect the following personal data when you sign up, enrol, or interact with our services:
- Identity data: first name, last name
- Contact data: email address, phone number (optional)
- Demographic data: age range
- Transaction data: payment information processed securely by Stripe (we do not store card details)
- Usage data: pages visited, modules completed, quiz scores (stored locally in your browser)
- Communications data: any messages you send us
- Referral data: how you heard about us
3. How We Collect Your Data
| Source | What is collected |
|---|---|
| Signup form (Netlify Forms) | Name, email, phone, age, referral source |
| Memberstack (authentication) | Email address, membership status |
| Stripe (payment processing) | Payment details (processed directly by Stripe — we do not see or store card numbers) |
| Skool (training community) | Profile data as entered by you on the Skool platform |
| Website usage | Browser type, pages visited (via analytics if enabled) |
4. Why We Use Your Data (Legal Basis)
| Purpose | Legal basis |
|---|---|
| Providing you with course access and content | Performance of contract |
| Processing payment | Performance of contract |
| Sending course-related communications | Performance of contract |
| Sending marketing emails (with your consent) | Consent (you may opt out at any time) |
| Improving our services | Legitimate interests |
| Complying with legal obligations | Legal obligation |
5. Third Parties We Share Data With
We do not sell your personal data. We share it only with the following trusted service providers who process it on our behalf:
- Netlify — website hosting and form processing (privacy policy)
- Memberstack — user authentication and membership management (privacy policy)
- Stripe — secure payment processing (privacy policy)
- Skool — training community platform (privacy policy)
All third-party providers are required to keep your data secure and to use it only for the purposes we specify.
6. International Data Transfers
Bex Unfiltered operates from the UAE. Our service providers (Netlify, Memberstack, Stripe, Skool) are primarily US-based companies. If you are located in the UK or European Economic Area, your data may be transferred outside those jurisdictions. Where this occurs, we rely on the service providers' own transfer mechanisms (such as Standard Contractual Clauses) to ensure adequate protection.
7. How Long We Keep Your Data
- Account and course data: for the duration of your account, plus 2 years after account closure
- Payment records: 7 years (legal/tax requirement)
- Marketing consent records: until you withdraw consent
- Enquiry emails: 2 years
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you
- Correction — ask us to correct inaccurate data
- Deletion — request that we delete your data (subject to legal retention requirements)
- Restriction — ask us to restrict how we use your data
- Portability — receive your data in a portable format
- Objection — object to processing based on legitimate interests
- Withdraw consent — withdraw any previously given consent at any time
To exercise any of these rights, contact us at bex@bexunfiltered.com. We will respond within 30 days.
9. Cookies
Our website uses essential cookies and local browser storage to maintain your login session and save your course progress. We do not currently use advertising or tracking cookies. If this changes, this policy will be updated and you will be notified.
10. Children's Data
Our services are intended for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has submitted data to us, please contact us immediately and we will delete it.
11. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payments are processed entirely by Stripe and are never transmitted through or stored on our servers.
12. Changes to This Policy
We may update this privacy policy from time to time. The most current version will always be available at this URL. Where changes are significant, we will notify enrolled users by email.
13. Contact & Complaints
For any privacy-related queries: bex@bexunfiltered.com
If you are based in the UK or EU and believe we have not handled your data correctly, you have the right to lodge a complaint with your local supervisory authority (in the UK, the ICO at ico.org.uk).